Within 14 days from the release date if you pre-ordered the game and haven't launched it yet.Within 14 days from the day you bought it, if you have not launched the game.Within 24 hours after you first launch the game.You may return eligible EA full game downloads (PC or Mac) and participating third-party titles purchased on the EA app or Origin for a full refund. What's refundable under the Great Game Guarantee? ![]() That’s why we call it the Great Game Guarantee: if you don't think it’s great, return it. And while we can't guarantee that you'll never come across a glitch, we’ll do what we can to make it right if something goes wrong. When you play a game for the first time, you want a great experience. Once you find the Client_log file, attach it to your case when you contact us. You should see the Client_log file in this folder.
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